We are expert in mystery shopping service with over 15 years of experience providing mystery shopping improvement solutions to many industries such as gas stations, retailers, restaurants, banks, car showrooms, hospitals, fun parks, etc.
Our Mystery Shopping services are dedicated to helping increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.
Example of investigation areas measured by mystery shopping :
- Staff’s attendance and appearance
- Staff’s service performance
- Store cleanliness and Facilities
- Product quality
- Product delivery
- Price and Display
- Service time